Términos y condiciones del servicio
KNOW HEALTHTECH, S.A.
Please read these Terms and Conditions of Service (these “Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the Sites (as hereinafter defined), you agree to comply with and be bound by these Terms.
By using or accessing the websites provided by Know Healthtech, Inc. (“Know Rare,” “we,” “us” or “our”), a subdomain of such website, any mobile application tablet and desktop applications for such website or any other website operated by us on which these Terms are posted via a link or otherwise (each referred to herein as a “Site” and collectively as “Sites”), executing an order form that references these terms, or accessing the services provided by Know Rare therein (such services, together with the Sites, collectively referred to herein as “Know Rare Services”), you acknowledge and agree that these Terms govern your access to and use of the Know Rare Services.
Our Privacy Policy and other policies applicable to our collection and use of personal information in connection with your access to and use of the Know Rare Services, including the Sites, are incorporated by reference into these Terms.
ARBITRATION NOTICE: These Terms contain a binding arbitration provision, and waiver of jury trials and class actions, governing disputes arising from your use of the Know Rare Services. Please see Section 13 below for more information. By accessing the Sites, you accept and agree to these Terms and you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.
1. Scope of Know Rare Services.
1.1 The Know Rare Services comprise certain proprietary technology services that assist you in finding and learning about clinical studies appropriate for your medical condition, helps you schedule screening visits with a clinical research project (a “Research Study”) and forwards your health-related information to share with the Study Center.
1.2 Know Rare is the provider of the Know Rare Services. As the provider of the Know Rare Services, Know Rare does not provide medical advice. All medically related information, including, without limitation, information shared via Know Rare’s website, app blog, social channels, emails and text messages, and Know Rare advertising, comes from third parties and is for informational purposes only.
1.3 KNOW RARE DOES NOT PRACTICE MEDICINE OR ANY OTHER LICENSED PROFESSION, DOES NOT CONDUCT MEDICAL RESEARCH, AND DOES NOT INTERFERE WITH THE PRACTICE OF MEDICINE OR ANY OTHER LICENSED PROFESSION BY HEALTHCARE PROVIDERS OR WITH RESEARCH CENTERS, EACH OF WHOM IS RESPONSIBLE FOR ITS SERVICES AND COMPLIANCE WITH THE REQUIREMENTS APPLICABLE TO ITS PROFESSION AND LICENSE. NO MEDICAL CARE OR ADVICE SHALL BE PROVIDED DIRECTLY TO YOU FROM KNOW RARE OR OUR SITES. BY USING THE KNOW RARE SERVICES YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT KNOW RARE IS NOT A MEDICAL ORGANIZATION OR RESEARCH CENTER AND KNOW RARE DOES NOT AND CANNOT PROVIDE YOU WITH MEDICAL ADVICE OR CARE AND NOTHING THAT YOU MAY READ IN OR THROUGH THE USE OF THE KNOW RARE SERVICES SHOULD BE CONSTRUED AS MEDICAL ADVICE. KNOW RARE EXPRESSLY DISCLAIMS ANY IMPLIED GUARANTEE OR WARRANTY REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELEVANCE OF ANY INFORMATION PROVIDED THROUGH THE APPLICATION, OR THE SERVICES OF HEALTHCARE PROVIDERS OR RESEARCH CENTER SENT TO YOU.
1.4 Know Rare strives to list all Research Studies that it has knowledge of and has no duty to investigate or prescreen and Research Studies appearing on the Sites. Know Rare does not recommend or endorse any specific Research Studies, procedures, opinions, or other information that may appear through the Know Rare Services. If you rely on any information provided by Know Rare, you do so solely at your own risk. We encourage you to independently confirm any such information relevant to you with other sources.
1.5 YOU ARE RESPONSIBLE FOR CHOOSING WHETHER OR NOT TO PARTICIPATE IN ANY RESEARCH STUDY, INCLUDING, WITHOUT LIMITATION, DETERMINING THE RISKS AND BENEFITS ASSOCIATED WITH PARTICIPATING IN A PARTICULAR STUDY.
1.6 Some Research Studies listed through the Rare Known Services enter into contracts with us, and may pay us a fee in order to be marketed through or to use the Know Rare Services, including for obtaining a prominent position in a Know Rare platform. However, Know Rare will provide you information on all relevant Research Studies in its data base.
2 . Your Personal Information.
2.1 Know Rare’s Privacy Policy details how we may use, share, and maintain the information that you voluntarily share with Know Rare. You may elect to enter information on our Sites, provide information on our blog or other public areas of the Sites that that allow users to post or upload content and other information or through information provided through interactions with us on behalf of yourself or a third party from whom you have authorization to provide such information. You can request (and in doing so, authorize) Know Rare to provide this information to your chosen Study Center. You also acknowledge that Know Rare may use the information you provide in accordance with our Privacy Policy.
3. Modifications.
Know Rare reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms, in whole or in part, at any time. It is your responsibility to check periodically for any changes we make to these Terms. Your continued use of the Sites or other Know Rare Services after any changes to these Terms or other policies means you accept the changes.
4. Eligibility/Age Restrictions
You must be 18 years of age or older to use the Know Rare Services. By using the Know Rare Services, you represent that you are at least 18 years of age. To make use of the Know Rare Services on behalf of a minor or an adult who has a legal guardian, you must be the legal guardian, or an individual with uncontested legal authority to arrange for and consent to the treatment of that person. By using the Know Rare Services for a person who has a legal guardian, you represent that you have the legal authority to make that request. You agree that you will notify us immediately of any change in your eligibility to use the Know Rare Services.
5. Prohibited Activities; No reverse engineering, etc.
You are granted a limited, revocable, non-exclusive license to access the Know Rare Sites solely for the purpose of providing or obtaining Know Rare Services. When accessing the Sites for the foregoing purposes, you must comply with these Terms. Any use of the Sites that is not for one of these purposes or otherwise in accordance with these Terms or as otherwise authorized by us in writing is expressly prohibited.
Your license to use the Sites only extends to the uses expressly described herein. You acknowledge and agree that we are entitled at all times to verify the information you provide and to deny your use of the Sites and associated Know Rare Services at any time in our sole and unfettered discretion.
No tiene derecho alguno a recopilar, agregar, copiar, extraer, duplicar, mostrar ni realizar ningún uso derivado de los Sitios, ni tampoco a utilizar técnicas de minería de datos, robots, arañas u otras herramientas similares de recopilación y extracción de datos sin nuestro permiso previo por escrito, salvo con el único fin de mostrar hipervínculos a los Sitios a través de motores de búsqueda en Internet, siempre que estos lo hagan desde una dirección IP estable o un rango de direcciones IP utilizando un agente fácilmente identificable.
You may only access the Know Rare Services using authorized means. It is your responsibility to check to ensure you download the correct application for your device. We are not liable if you do not have a compatible device or if you download the wrong version of the application for your device.
By accessing or using the Know Rare Services, you further represent and warrant that:
Toda la información que nos facilites es veraz y completa;
You will only use the Know Rare Services for your sole, personal use and you will not resell them to a third-party;
You will not copy, distribute or reverse engineer the Know Rare Services or other Know Rare Services content;
No subirás ni transmitirás ninguna comunicación o contenido de ningún tipo que infrinja o viole los derechos de cualquier persona;
You will not use the Know Rare Services for any purpose in violation of local, state, federal or international laws;
You will not use the Know Rare Services as a means to distribute advertising or other unsolicited material to any third-party;
No te harás pasar por otra persona;
No publicarás material que sea ilegal, obsceno, difamatorio, amenazante, acosador, abusivo, calumnioso, que incite al odio o que resulte vergonzoso para cualquier otra persona o entidad, según lo determinemos a nuestra entera discreción;
You will comply with all applicable third-party terms of agreement when using the Know Rare Services (e.g., your wireless data service agreement);
You will ensure that no unauthorized person shall have access to your mobile device or your Know Rare passwords or accounts;
You will promptly notify us in the event your Know Rare passwords or accounts have been compromised;
No cederá ni transferirá de ningún otro modo su cuenta a ninguna otra persona o entidad;
You will not try to harm the Know Rare Services or impair the proper operation of the network in any way whatsoever;
You will provide us with whatever proof of identity we may request; and
You will abide by all applicable laws, rules and regulations applicable for your use of the Sites, and any transaction that you enter into on the Sites, or in connection with your use of the Sites.
We reserve the right to immediately terminate your license to use the Sites and associated Know Rare Services should you fail to comply with any of the foregoing representations and warranties.
6. Contenido y derecho de uso.
You acknowledge that you are responsible for any material you submit on or via any Sites, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through any Sites any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable, (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law, or (iii) may contain software viruses, political campaigning, chain letters, mass mailings or any form of “spam.” You may not use a false email address or other false identifying information, impersonate any person or entity or otherwise mislead as to the origin of any information that you provide when using any Sites. You may not upload commercial content onto or via any Sites. If you do submit material, and unless we indicate otherwise, you grant Know Rare and its affiliates an unrestricted, non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that Know Rare is free to use any ideas, feedback, concepts, know-how that you or individuals acting on your behalf provide to Know Rare.
You grant Know Rare and its subsidiaries the right to use the name you submit in connection with such material, if we so choose. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify and hold harmless Know Rare for all claims resulting from content you supply. With respect to any material you submit, we have the right to:
Eliminar o negarnos a publicar cualquier material de este tipo, por cualquier motivo o sin motivo alguno, a nuestra entera y exclusiva discreción;
Take any action with respect to any such material that we deem necessary or appropriate in our sole discretion; including if we believe that such material violates these Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Sites or Know Rare Services or the public or could create liability for Know Rare;
Disclose your identity or other information about you to any third-party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy;
Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Sites or Know Rare Services; and
Terminate or suspend your access to all or part of the Sites or Know Rare Services for any or no reason, including without limitation, any violation of these Terms.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Sites.
Los Sitios son gestionados y operados por Know Rare o por una filial de Know Rare en Estados Unidos. Cualquier software o aplicación disponible en los Sitios está sujeto a los controles de exportación de Estados Unidos. Ningún software disponible en los Sitios podrá descargarse ni exportarse o reexportarse de ningún otro modo a (i) ningún país al que Estados Unidos haya impuesto un embargo de mercancías, ni (ii) ninguna persona incluida en la lista de Nacionales Especialmente Designados del Departamento del Tesoro de Estados Unidos o en la Tabla de Órdenes de Denegación del Departamento de Comercio de Estados Unidos. Al utilizar los Sitios, usted declara y garantiza que no se encuentra en ninguno de dichos países, ni está bajo su control, ni es ciudadano o residente de ninguno de ellos, ni figura en ninguna de dichas listas.
7. Third-Party Websites, Products and Know Rare Services.
The Sites may link to or promote other websites, products, and/or services from other companies, some of which are operated by Know Rare or its affiliates and others of which are operated by third-parties. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. Different terms and conditions may apply to your use of any linked sites. Know Rare is not responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites, products and/or Know Rare Services.
8.0 Disclaimers of Warranties.
YOUR USE OF THE KNOW RARE SERVICES, INCLUDING THE SITES, IS AT YOUR SOLE RISK. THE SITES AND KNOW RARE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE KNOW RARE SERVICES OR ANY FEATURE OR PART THEREOF AT ANY TIME. KNOW RARE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE APPLICATION OR ASSOCIATED WITH THE KNOW RARE SERVICES ARE NON INFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE KNOW RARE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITES WILL BE SECURE; THAT THE SITES OR THE SERVERS THAT MAKES THE SITES AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITES OR ASSOCIATED WITH THE KNOW RARE SERVICES WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THE SITES, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM KNOW RARE OR THROUGH OR FROM THE SITES OR KNOW RARE SERVICES SHALL CREATE ANY WARRANTY OF ANY KIND. KNOW RARE DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE SITES OR KNOW RARE SERVICES OR THE USE OF THE MATERIALS ON THE SITES IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
EN ALGUNAS JURISDICCIONES, ES POSIBLE QUE LA LEY NO PERMITA LA EXENCIÓN DE RESPONSABILIDAD POR GARANTÍAS, EN CUYO CASO ES POSIBLE QUE LA EXENCIÓN DE RESPONSABILIDAD ANTERIOR NO SE APLIQUE EN SU CASO.
9. Limitaciones de responsabilidad.
YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE KNOW RARE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITES MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE KNOW RARE SERVICES IS AT YOUR OWN RISK. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER KNOW RARE NOR ITS AFFILIATES, SUPPLIERS OR THIRD-PARTY CONTENT PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE KNOW RARE SERVICES, OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US, OR THE DELAY OR INABILITY TO USE THE SITES OR KNOW RARE SERVICES, OR FOR ANY INFORMATION, PRODUCTS OR KNOW RARE SERVICES ADVERTISED IN OR OBTAINED THROUGH THE SITES, KNOW RARE’S REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON THE SITES, OR OTHERWISE ARISING OUT OF THE USE OF THE SITES OR KNOW RARE SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF KNOW RARE, ITS AFFILIATES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NEITHER KNOW RARE NOR AFFILIATES, SUBSIDIARIES OR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THE SITES OR KNOW RARE SERVICES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH KNOW RARE IS TO DISCONTINUE YOUR USE OF THE SITES AND KNOW RARE SERVICES. YOU AND KNOW RARE AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE KNOW RARE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
10. Interacción con otros usuarios.
You agree that, with respect to other users’ personal information that you may obtain from or through the Sites or through any Site-related communication, transaction or software, your license to use such information is limited to: (i) Site-related communications that are not unsolicited commercial messages, (ii) using services offered through the Sites, and (iii) inquiring about or otherwise facilitating a financial transaction between you and any other user related to the services provided by the Sites (i.e., communication relating to searching and booking a property). You may not use any such personal information for any unlawful purpose or with any unlawful intent.
You must give all users an opportunity to remove their personal information from your database or other records and a chance to review what personal information you have collected about them. In addition, except as otherwise allowed by this provision, you may not disclose any personal information about another user to any third-party without the express consent of such other user. You agree and consent to other users using your personal information to communicate with you in accordance with this provision. You agree that you will protect other users’ personal information with the same degree of care that you protect your own confidential information (using at minimum a reasonable standard of care), and you hereby assume all liability for any misuse, loss or unauthorized transfer of such information.
Without limiting the foregoing, you are not licensed to add a user to your mailing list, database or other records without such user’s express consent. You may not use any tool or service on the Sites to send spam or unsolicited communications of any kind or in any other way that would violate these Terms.
Any and all claims (other than claims you choose to assert in the small claims court, provided such claims are qualified to be asserted in small claims courts) that you may have against another user of the Sites must be resolved by binding arbitration pursuant to Section 13 hereof.
11. Indemnización.
You agree to indemnify, defend and hold harmless Know Rare and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from your use of the Know Rare Services, including the Sites, your breach of these Terms or the documents referenced herein, or your violation of any law or rights of a third-party. If you cause a technical disruption of the Sites or the systems transmitting the Sites to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption. Know Rare reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Know Rare in the defense of such matter.
12. Notificación de infracción de derechos de autor.
You are hereby informed that Know Rare has adopted and reasonably implemented a policy that provides for the termination, in appropriate circumstances, of subscribers and account holders of Know Rare’ system or network who are repeat copyright infringers. If you believe your copyright or the copyright of a person on whose behalf you are authorized to act has been infringed, you may notify our copyright agent:
Correo electrónico: ________________
Dirección: ______________
Para que sea válida, su notificación debe (1) presentarse por escrito, (2) enviarse a nuestro agente de derechos de autor y (3) incluir, en lo esencial, lo siguiente: (a) Una firma física o electrónica de una persona autorizada para actuar en nombre del titular de un derecho exclusivo que presuntamente se ha infringido; (b) La identificación de la obra protegida por derechos de autor que se alega que ha sido infringida o, si una única notificación abarca varias obras protegidas por derechos de autor en un mismo sitio web, una lista representativa de dichas obras en dicho sitio; (c) La identificación del material que se alega que infringe o que es objeto de una actividad infractora y que debe ser retirado o cuyo acceso debe ser inhabilitado, e información razonablemente suficiente para permitirnos a nosotros o a nuestros agentes localizar dicho material; (d) Información razonablemente suficiente para permitirnos a nosotros o a nuestros agentes ponernos en contacto con la parte reclamante, como una dirección, un número de teléfono y, si está disponible, una dirección de correo electrónico en la que se pueda contactar con la parte reclamante; (e) Una declaración de que la parte reclamante cree de buena fe que el uso del material objeto de la reclamación no está autorizado por el titular de los derechos de autor, su agente o la ley; y (f) Una declaración de que la información contenida en la notificación es exacta y, bajo pena de perjurio, de que la parte reclamante está autorizada para actuar en nombre del titular de un derecho exclusivo que presuntamente se ha infringido.
LEA ATENTAMENTE LA SIGUIENTE SECCIÓN. AFECTA A SUS DERECHOS LEGALES, INCLUIDO SU DERECHO A INTERPONER UNA DEMANDA ANTE LOS TRIBUNALES.
13. Arbitraje obligatorio, renuncia a las demandas colectivas.
13.1 In General. By using or accessing the Sites you agree that these Terms affect interstate commerce and that the Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. This Section 13 is intended to be interpreted broadly and governs any and all disputes between us including, but not limited to, claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before these Terms or any prior; and claims that may arise after the termination of these Terms. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property as provided below.
13.2 Initial Dispute Resolution. Most disputes can be resolved without resort to arbitration. If you have any dispute with us in connection with your access and use of the Know Rare Services, you agree that before taking any formal action, you will contact us at {ADD EMAIL ADDRESS}, and provide a brief, written description of the dispute and your contact information. Except for intellectual property, you and Know Rare agree to use reasonable efforts to settle any dispute, claim, question or disagreement directly through consultation with Know Rare, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.
13.3 Binding Arbitration. If the parties to a dispute do not reach an agreed-upon solution within a period of thirty (30) days from the time informal dispute resolution is initiated under the Initial Dispute Resolution provision above, then either party may initiate binding arbitration as the sole means to resolve claims (except as otherwise provided herein) subject to these Terms. Specifically, all claims arising out of or relating to these Terms, the parties’ relationship with each other and/or your use of the Know Rare Services shall be finally settled by binding arbitration administered by JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000 in effect at the time the arbitration is initiated, excluding any rules or procedures governing, or permitting class actions.
13.4 Competencias del árbitro. El árbitro, y no ningún tribunal o organismo federal, estatal o local, tendrá la competencia exclusiva para resolver todas las controversias que surjan de o estén relacionadas con la interpretación, aplicabilidad, exigibilidad o formación de las presentes Condiciones, incluyendo, entre otras, cualquier reclamación de que la totalidad o parte de las presentes Condiciones sean nulas o anulables, tanto si la reclamación está sujeta a arbitraje como si se trata de la cuestión de la renuncia a derechos derivada de la conducta procesal. El árbitro estará facultado para conceder cualquier reparación que estuviera disponible en un tribunal con arreglo a la ley o en equidad. El laudo del árbitro se redactará por escrito, será vinculante para las partes y podrá ser inscrito como sentencia en cualquier tribunal de jurisdicción competente.
13.5 No Jury Trial. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial.
13.6 Lugar de celebración. El arbitraje se iniciará y se llevará a cabo en el condado de Nueva York, Nueva York (Estados Unidos), y tanto usted como Know Rare aceptan someterse a la jurisdicción personal de cualquier tribunal federal o estatal de Nueva York, Nueva York, con el fin de exigir el arbitraje, suspender los procedimientos mientras este esté pendiente, o para confirmar, modificar, anular o dictar sentencia sobre el laudo dictado por el árbitro.
13.7 Renuncia a las demandas colectivas. Usted acepta que el arbitraje se llevará a cabo únicamente a título individual y no como una demanda colectiva u otra acción representativa, y renuncia expresamente a su derecho a interponer una demanda colectiva o a solicitar una reparación colectiva. USTED ACEPTA QUE CADA PARTE DE ESTAS CONDICIONES PODRÁ PRESENTAR RECLAMACIONES CONTRA LA OTRA ÚNICAMENTE A TÍTULO INDIVIDUAL, Y NO COMO DEMANDANTE O MIEMBRO DE UNA DEMANDA COLECTIVA EN NINGÚN SUPUESTO PROCEDIMIENTO COLECTIVO O REPRESENTATIVO. Si cualquier tribunal o árbitro determina que la renuncia a la acción colectiva establecida en este párrafo es nula o inaplicable por cualquier motivo, o que un arbitraje puede procederse de forma colectiva, las disposiciones de arbitraje establecidas anteriormente se considerarán nulas y sin efecto en su totalidad, y se considerará que las partes no han acordado someter las disputas a arbitraje.
13.8 Excepción: Litigios en materia de propiedad intelectual. Sin perjuicio de la decisión de las partes de resolver todas las controversias mediante arbitraje, cualquiera de las partes podrá interponer acciones de ejecución, solicitudes de determinación de validez o reclamaciones derivadas o relacionadas con el robo, la piratería o el uso no autorizado de la propiedad intelectual ante los tribunales estatales o federales competentes o ante la Oficina de Patentes y Marcas de los Estados Unidos, con el fin de proteger sus derechos de propiedad intelectual. El término «derechos de propiedad intelectual» se refiere a patentes, derechos de autor, derechos morales, marcas registradas y secretos comerciales, pero no a los derechos de privacidad o de publicidad.
13.9 Survival. This Mandatory Arbitration, Waiver of Class Actions Section shall survive any termination of your use of the Know Rare Services.
14. General.
14.1 Governing Law; Jurisdiction. The laws of the State of New York shall govern the validity and construction of these Terms and any dispute arising out of or relating to these Terms, without regard to the principles of conflict of laws. For any matters specifically excluded from the Mandatory Arbitration Provision above (Section 13), the parties agree to submit to the jurisdiction of any court of record of the State of New York in the County of New York or a United States District Court in the Southern District of the State of New York in any legal proceeding instituted by either party arising out of or relating to these Terms. We recognize that it is possible for you to obtain access to the Sites and Know Rare Services from any jurisdiction in the world, but we have no practical ability to prevent such access. The Sites and Know Rare Services have been designed to comply with the laws of the State of New York and of the United States. If any material on the Sites or associated with the Know Rare Services, or your use of the Sites, is contrary to the laws of the place where you are when you access it, the Sites or Know Rare Services is not intended for you, and we ask you not to use the Know Rare Services, including the Sites.
14.2 Compliance with Applicable Law. You are responsible for informing yourself of the laws of your jurisdiction and complying with them. By accessing the Sites, you acknowledge and agree that even though Know Rare is not a party to any rental transaction and assumes no liability for legal or regulatory compliance pertaining to the properties listed on the Sites, Know Rare may be legally obligated to provide information relating to any properties listed on the Sites in order to comply with requests from governmental bodies in relation to investigations, litigation or administrative proceedings, and we may choose to comply with such obligations in our sole discretion.
14.3 Assignment. You may not assign or transfer, by operation of law or otherwise, any of your rights or obligations under these Terms to any third-party without Know Rare’ prior written consent. Any attempted assignment or transfer in violation of the foregoing will be void.
14.4 Supervivencia. Las disposiciones de las secciones 5, 6, 8, 9, 10, 11, 13 y 14, así como cualquier otra disposición de las presentes Condiciones y de cualquier documento legal complementario suscrito entre las partes, seguirán vigentes tras la rescisión de las presentes Condiciones.
14.5 Notices. Notices under these Terms shall be sent as follows: If to Know Rare, such notice or report shall be sent to {ADD EMAIL ADDRESS}. If to you, such notice or report shall be sent to the address provided when accessing the Know Rare Services and shall suffice as proper notice under this section. Notice via electronic mail shall be deemed received on the day sent by Know Rare. Non-electronic mail notice shall also be deemed given: (i) upon receipt if by personal delivery; (ii) upon receipt if sent by certified or registered mail (return receipt requested); or (iii) one day after it is sent if by next day delivery by a major commercial delivery service.
14.6 Fuerza mayor. Ninguna de las partes será responsable ante la otra por cualquier retraso o incumplimiento de cualquier obligación derivada de las presentes Condiciones (excepto en el caso del impago de las tarifas) si dicho retraso o incumplimiento se debe a acontecimientos imprevistos que se produzcan tras la firma de las presentes Condiciones y que escapen al control razonable de las partes, tales como huelgas, bloqueos, guerra, terrorismo, disturbios, desastres naturales, epidemias, denegación de licencias por parte del gobierno u otros organismos gubernamentales, en la medida en que dicho acontecimiento impida o retrase el cumplimiento de las obligaciones de la parte afectada y dicha parte no pueda prevenir o eliminar la fuerza mayor a un coste razonable.
14.7 Divisibilidad. Siempre que sea posible, cada disposición de las presentes Condiciones se interpretará de tal manera que sea efectiva y válida con arreglo a la legislación aplicable; no obstante, si cualquier término o disposición de las presentes Condiciones, o la aplicación de dicho término o disposición a cualquier persona o circunstancia, resultara, en cualquier medida, prohibido, inválido o inaplicable con arreglo a la legislación aplicable, dicho término o disposición será ineficaz en la medida de dicha prohibición, invalidez o inaplicabilidad, sin que ello invalide el resto de dicho término o disposición, la aplicación de dicho término o disposición a personas o circunstancias distintas de aquellas respecto a las cuales se considere prohibido, inválido o inaplicable, ni el resto de los términos y disposiciones de las presentes Condiciones.
14.8 Renuncia. No se interpretará que existe renuncia alguna por el hecho de que se actúe de determinada manera o por no hacer valer o ejercer los derechos previstos en las presentes Condiciones, ni será efectiva ninguna renuncia a menos que se haga por escrito y esté firmada por un representante debidamente autorizado en nombre de la parte a la que se atribuye la renuncia.
14.9 Encabezamientos. Los encabezamientos que preceden al texto de los apartados de las presentes Condiciones se incluyen únicamente para facilitar la consulta y no afectarán al significado, la interpretación, la aplicación ni el efecto de las presentes Condiciones.
14.10 Entire Agreement. These Terms constitute the entire agreement and understanding between you and Know Rare with respect to the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms shall be admissible in judicial or administrative proceedings based on or relating to use of the Sites or Know Rare Services to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.